Frequently Ask Questions2021-02-14T18:54:16+01:00

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Call us : +2348077136897

Opening hours

Monday – Friday : 8am – 4pm

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FAQs

How to shop from UK/US in 5 easy steps2021-11-01T11:58:10+01:00

Step 1. Register with us free and easy by going to the menu

 

Step 2. Click “Stores” on the menu and then open your desired store

 

Step 3. Select product you want to buy, go back to our tab and click place order on the menu

 

Step 4. Click add product; copy and paste or type the product name, and the URL link (this is the website link of the product you want to buy.), quantity, size and any order information required necessary.

 

Step 5. Submit your order and wait for your payment invoice/ quote.

 

Note: Once payment is made we process your order within 2-3hours

Why is the shipping cost different for two identical items?2021-11-01T11:45:14+01:00
The Shipping cost is determined by each shopping site and may vary according to merchants shipping partners or plans.
What is the return policy?2021-11-01T12:04:08+01:00

 

1. If the item you receive is damaged or is incorrect upon acceptance of items we will
return the product  to the merchant and we will pay to have the item shipped back to the US via DHL.
Please note you would have to report the item as damaged or incorrect within 2
business days from delivery, so please review all products as soon as you receive
them.

Note we will also confirm the condition of product before it is officially handed to you. We will not accept liability for any damage good that isn’t related to us.

2. If you have received the item but have changed your mind you would be
responsible for paying to have the item shipped back to the US via DHL. You should
check the merchant’s return policy period.

Note: Any item that is problematic from source. For example: where merchant claims ” Double sim phone” and Phone is one sim. we will not be liable kindly do your due diligence and read reviews before purchasing any product.

Once I place my order can I cancel or make changes?2021-11-01T11:14:05+01:00
Once an order has been processed no changes or cancellations are allowed as we do our best to get items out to you as fast as possible. This means we are unable to stop, modify or cancel purchased items.
What items are not allowed to be shipped?2021-11-01T11:12:10+01:00

For safety reasons, we cannot ship:

1. Hazardous materials
2. Chemicals
3.Black List Medication
4. Fire Arms
5. Alcohol
6. Any item or object with hazardous material in it.
7. Weapons and weapon equipment
8. Live Products including foods and plants
9. Food products
10. Powders
11. Pressurized Cans
12. Drones

Once I’ve place an order how do I know what is happening to it?2021-11-01T11:05:11+01:00
Order updates will be emailed to you.
You can also check the exact location and order status of your item by Tracking your order 
How long does it take to get items?2021-11-01T10:55:51+01:00
It depends on the item and the store it was purchased from, but it typically will take 10 to 15 business days.
How do I know when items have arrived?2021-11-01T10:52:46+01:00
As soon as we get the item we’ll send you an email and update your online order status to let you know it’s ready.
Click link to TRACK ORDER
When do I get items I purchase?2021-11-01T10:44:49+01:00
Because we work with such a large number of merchants, the time it takes for an item to get to us can be anywhere from 7-15 working days. We can then either deliver the item to your door, or you can pick it up at any of our pickup locations.
Where can I pick up my items?2021-11-01T10:40:15+01:00
You can pick up your items from any of our pickup locations or get it delivered to your doorstep.
Do I need to use my credit or debit card to make purchases?2021-11-01T10:26:53+01:00

 

It really all depends on your preference! You can use other means such as paypal, paystack, bank deposits if provided in your country, or your local issued Debit Card to make purchases.
How Does the Website Work?2021-11-01T12:02:31+01:00

Our website is an application that makes it easy for you to purchase your favorite products from US & UK websites – all from the comfort of your own home. All you have to do is to open global.townsafrica.com your PC or mobile device and start shopping – that’s it!

Watch the video below to see how it all works.

Watch a video demo at

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